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Terms of Sale

Commercial Terms of Sale

Prices shown in the webpage are purely informative and may be modified in response to market fluctuations. However, once the order is placed and order form completed, it implies conformity to the offered price and the general sales conditions at this particular time. Once the order is formalized , and in order to protect the consumer, it will have contractual character, and can not be modified without the express agreement of both contracting parties.
All prices are in Euros, and include VAT.
English or Spanish will be the used languages to formalize the contract.

Shipments

All shipments are made from Europe, from our warehouse in Murcia, Spain; therefore customer won’t have to pay any import customs tax.
Delivery time may range from two (2) to five (5) days. We can not guarantee these delivery times, although we try very hard that the transport companies fulfill them whenever possible. In remote rural populations or islands, delivery within five (5) days, can not be guaranteed.

Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered in our website. In orders with multiple items, all items will be shipped in only one shipment and therefore the delivery time will correspond to the item whose delivery is greater.

The customer will have 72 hours to verify that the received parcel includes all ordered products, and that each product includes all the accessories or components included.
After these 72 hours, the order will be considered received and accepted, and shipping related claims will not be accepted. An order is consider delivered, once the customer has signed the shipping receipt.

If you receive the parcel damaged, you should contact us within the first 24 hours in order to claim the incident to the transport company. It is highly recommendable to report the incident to the logistics company, before signing the shipping receipt.

Returns

Under current European legislation, customer can proceed to the return of products, for whatever reason, within 14 calendar days from receipt of the goods. For this purpose, the conditions set out below will apply:

All merchandise must be returned in its original condition and packaging, in perfect conditions and well protected, without stickers, seals or packing tape in the product or its packing. SJCAM SPAIN reserves, otherwise, the right to refuse the return.

You must send the goods within a maximum period of 14 days since notifying the desire to exercise the return.

Transport costs incurred in the return will be your responsibility. You are free to choose and find the agency that best suits your needs or offers the most competitive rates.

Upon receipt of the merchandise and once verified that it is in perfect condition, the refund will be processed within a maximum period of 14 calendar days. We will refund the received payment, minus the delivery charge.

To Return products that include a gift or that are included in a set, the whole set must be returned in order to claim the return.

Warranty terms

All information regarding product warranties can be foundhere.

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