All our products, except listed below in this section, have two (2) year warranty from date of purchase.
The warranty period for waterproof cases and batteries is limited to six (6) months.
It is necessary to keep the ticket or invoice to make a warranty claim.
In the first 30 days from purchase date, if the warranty conditions are met, the product will be exchanged for a new one. We offer as well, the possibility to change the complete product, with accessories, waterproof case and packaging, provided that the customer returns these components in perfect condition and in its original packaging.
Under the provisions of Warranty law, The following actions and damages are excluded from the warranty:
- Damage caused by act of nature, such as fire, flood, wind, earthquake, or lightning, etc
- Damage caused by product exposure to humidity, temperature variations, corrosion, oxidation, chemicals and generally any substance that may alter the product.
- Damage caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids
- Damage caused by any other abuse, misuse, mishandling, or misapplication;
- Damage caused by normal usage of the device. Some components such us, batteries or screens, need periodic repair or replacement.
- Damage caused by unauthorized repair or not belonging to SJCAM Spain; or disassembling of the product.
- Damage caused by device software modifications or improper installation of the software by the customer.
- If the serial number of the product (or serial number stickers of its parts) has been modified, removed or blurred.
- Products not purchased from this webpage.